Shopping at the Pamela Sousa Online Shop is very simple. After registering as a customer, simply click on the items to see their descriptions and additional tips and "add to cart". Finally, click the "Finish" button and follow the steps.

Pamela Sousa Online Shop offers the following payment methods: ATM, credit card and MBway.

Orders will be shipped to Mainland Portugal, Islands (Azores and Madeira) and Europe

Delivery of orders to the customer can be carried out in the following ways, according to your choice at the time of purchase.

1) Collection in Store , you can collect your order on the business day following the purchase, at no additional cost, all you need is an identification document (identity card, citizen card, driving license)

2) Via CTT Registered and Express:

a) Registered CTT : delivery will be made, to the address indicated by the customer, within a period that may vary between 2 and 3 business days , after the date of purchase and respective payment and confirmation.

b) CTT Expresso : within a maximum period of 24 hours after the date of purchase and respective payment and confirmation. The order will be delivered directly to the address indicated by the customer.

In the event that the Customer is unable to be present, they will receive a postal order from CTT to collect it. It is very important that you do this within 10 working days. After this period, CTT begins the return process in which Pamela Sousa Online Shop cannot intervene.

To be able to pick up your order, you need to bring:

The CTT warning. If you have lost it or do not know about it, you can call 707 100 020 and you will be given the reference for the respective order.

Dispatch should not take more than 2 business days after payment. For addresses in Portugal and Spain, delivery is made on the business day following dispatch. For Islands, it takes 2 to 12 business days after shipping. Other European countries within 3 to 7 business days after shipping.

If you are not satisfied with your order or if the item(s) are defective, the customer may exchange or return the item(s) within 15 days , counting from the day in which you acquire physical possession of the item(s).

If you are not satisfied with your order or if the item(s) are defective, the customer may exchange or return the item(s) within 15 days , counting from the day in which you acquire physical possession of the item(s).

The item(s) must be in the same original condition in which it was sold, without signs of improper use, in original packaging (if any) and accompanied by all the accessories that make it up (if any), as well as, accompanied by the invoice proving the purchase of the respective item(s) purchased in our online store.

Additionally, item(s) made especially to measure or clearly personalized according to the customer's specifications are excluded from the right to exchange and return.

To activate the free right of resolution, the client must previously communicate to Pamela Sousa Academy, before the end of the period (referred to in the terms and conditions), their decision, by means of an unequivocal statement (for example, via email), via email at info@pamelasousa.com or by contacting +351 910 696 496

The customer must return it by registered mail, together with the receipt and bear the full shipping costs to return or exchange the item(s).

In the case of returning item(s), which due to their nature cannot be returned normally by post, the customer must bear the direct costs of said return, which are associated with shipping costs.

Pamela Sousa Academy is not responsible for damage or loss of the item(s) during the return process.

After contacting Pamela Sousa Academy and receiving return instructions, you can send us the item(s), properly packaged, with original packaging, to the following address: Rua Novais da Cunha, 602, 4420-224 Gondomar.

The item(s) will be checked upon arrival at our physical store and only those that comply with the return conditions will be accepted for exchange or return.

Signing up for training at Pamela Sousa Academy is very simple. To do this, consult our in-person training sessions or simply consult the Calendar. After choosing your training, click and see all the information available, such as duration, degree of difficulty, dates and locations will be available below, select the one you want and add to your favorite, proceed and finalize your purchase, you will receive an email immediate confirmation, your registration is done. 5 days before the training date you will receive a message with all the details for the day.

Just consult the Calendar , where you will find the available Dates, Courses and Locations.

Yes, all courses receive a Certificate at the end, whether it is a simple thematic Workshop or Training.

To reserve your place, you must pay 50% of the training fee. The second payment must be made 5 working days before the training day, and if the student does not make it, Academia Pamela Sousa reserves the right to refuse admission on the training day and forfeit the amount already paid.

After choosing the online course you want in Online Training , click to see more information and images about it, add it to the cart below and proceed with your purchase, or simply click "finalize" and make payment. You will immediately receive a confirmation email confirming your registration. Upon receipt of payment you will be added to the online class.

Yes, you can watch wherever and whenever you want, on your cell phone, tablet or computer.

We have several Workshops and Online Trainings to consult all online courses, just click on Online Trainings .

3 months. After the trainee joins the online class, they have 3 months of access where they can view and consult all the Video Classes, including answering any questions they may have via private message with the trainer.

Individual or for Companies, adjusted to your capabilities and meeting your objectives. An exclusive service for individual students or for companies that wish to invest in the continuous and improved training of their employees.

You can choose between our in-person training and online training . Send your message, indicating the type of training you want, the course and dates.

Scheduling a date for your private training is easy, just access the Private Training tab at the Academy and send us a message with the course and date you are interested in.