Terms of Service

The General Terms and Conditions define the rights and obligations of the parties within the scope of sales made through the website www.pamelasousa.com, describing the steps necessary to place the order and follow it. Orders will be shipped to Mainland Portugal, Islands (Azores and Madeira) and Europe. These conditions refer exclusively to professionals in the field, of legal age and with legal capacity to enter into contracts.

Pamela Sousa Academy may adapt or modify its general sales conditions at any time, with the conditions in force on the day the order is placed by the User being applied to each order. In omitted cases, the legislation in force on distance selling applies and, failing that, the customs and customs in force in that sector of activity.

Domain owner www.pamelasousa.com

The owner of the domain www.pamelasousa.com and the entity responsible for managing this website is PAMELA&STEFANO SOUSA LDA, with registered office at Rua Novais da Cunha,602 – 4420-224 GONDOMAR, limited liability company nº 515604240, and any interested party may contact with her through the following contacts:

Telephone: +351 910 696 496

Address: Rua Novais da Cunha, 602 4420-224 Gondomar

Email: info@pamelasousa.com


These conditions aim to define the general conditions of sale between Pamela Sousa Academy and the User from the act of purchase until the delivery of the products relating to that same purchase.


Whenever making a purchase, the User must provide all the personal data necessary to register and send their purchase, filling in all the mandatory fields for this purpose. The User can make their purchase online by telephone or in person, indicating the item references or selecting (website) the desired items through the categories on the website.

Items purchased are subject to available stock limits.

Item availability information is displayed at the time of ordering. In the event that the item becomes unavailable between the time of order confirmation and final validation, Pamela Sousa Academy undertakes to inform the User as soon as possible, by email or by telephone and to reimburse the user for any amount paid in respect of the item. at the same.

For purchases made through our online store, the final validation of the purchase is made by the user on our website, at the time of completion of the purchase.

After the computer registration of your purchase, a copy of the Purchases will be sent to your email.

To make your Purchase, the User must confirm the general conditions of sale and the prices of the items and express their acceptance.

The shipping cost will be added to the purchase price, depending on its weight and the option selected in the shipping methods.

Guarantees for goods and services

All Goods and Services are sold with the guarantees provided by law and are available for consultation if requested by the Customer. If no mandatory guarantee is applicable under the law, the Terms and Conditions or the Contract for the sale of the Goods by Pamela Sousa Academy, they will have a 12-month warranty from their delivery or performance, respectively, with the Customer having 30 days after becoming aware of the defect to communicate it to Pamela Sousa Academy, under penalty of forfeiture of the right to repair or replacement of the product.No warranty will cover defects caused by acts, omissions, negligence or error by the Customer in complying with any of the recommendations given by Pamela Sousa Academy regarding the storage, handling or maintenance of the Goods, use of the Goods with other non-compatible products or any other incorrect use or destination given to the Goods, as well as accidents suffered due to causes not attributable to Pamela Sousa Academy or other situations provided for by law. These terms are available for consultation if requested by the Customer. Normal wear and tear of the Goods, damage caused by improper use and also those resulting from explosion, release of heat, fumes, vapors, vibrations, noise are excluded from the warranty. , temperatures, humidity, natural causes (floods, lightning strikes), unforeseeable circumstances, force majeure or the action of third parties. If the Customer communicates to Pamela Sousa Academy within the period referred to in point 2, a claim for a defect and Pamela Sousa Academy agrees that the claim is valid, Pamela Sousa Academy may, at its discretion and expense, repair, replace the corresponding Goods (with the same type and in the same quantity) or refund the price paid, without resulting in any liability for Pamela Sousa Academy or for the non-delivery, loss or damage referred to, resulting from this new delivery, except if any liability is attributable to it by way of intent or gross negligence. The provisions of the previous clause exclude any other guarantee or liability that may arise, The Client cannot claim any other provision from Pamela Sousa Academy, unless any liability is attributable to intent or gross negligence.

Right to Free Resolution

The consumer has the right to freely terminate this contract within 14 calendar days, without needing to indicate any reason.

The period for exercising the right of free resolution expires 14 days from the day following the day on which you purchase or a third party indicated by you, other than the carrier, acquires physical possession of the goods, or, in the case of an order with several goods, on the following day you purchase or a third party indicated by you, other than the carrier, acquires physical possession of the last good.

In order to exercise your right to free resolution, you must inform us – Pamela&Stefano Sousa Lda. Rua Novais da Cunha, 602 4420-224 Gondomar, tel: 910696496, email: info@pamelasousa.com, of your decision to terminate this contract by means of an unequivocal statement (for example, a letter sent by registered mail, or email).

For the free resolution period to be respected, it is sufficient that your communication regarding the exercise of the right to free resolution is sent before the end of the resolution period.

Effects of free resolution:

In the event of termination of this contract, you will be refunded all payments made, including delivery costs (with the exception of additional costs resulting from your choice of a shipping method other than the least expensive standard shipping method offered by us ), without undue delay and, in any case, no later than 14 days from the date on which we are informed of your decision to terminate this contract.

We make these refunds using the same payment method that you used in the initial transaction, unless you expressly agree otherwise; in any case, you will not incur any costs as a consequence of such reimbursement. We may withhold reimbursement until we have received the returned goods, or until you provide proof of dispatch of the goods, whichever comes first.

You must return the goods or hand them over to us, without undue delay and no later than 14 days from the day on which you inform us of the free termination of the contract. It is considered that the deadline has been respected if you return the goods before the end of the 14-day period.

You must bear the direct costs of returning the goods.

It is only responsible for the depreciation of assets resulting from manipulation that exceeds what is necessary to verify the nature, characteristics and functioning of the assets.


If delivery attempts are unsuccessful, our distribution company will return it to our warehouse.

For all steps of access to the PAMELASOUSA.COM website, from the Purchase process to delivery and subsequent services, Pamela Sousa Academy has an obligation of resources. Pamela Sousa Academy declines any responsibility for the inconveniences or losses inherent in the use of the Internet network, in particular a service disruption, an external intrusion or the presence of computer viruses, or any case of force majeure as classified by the jurisprudence of the courts, to the extent permitted by applicable law.

The items sold are described and presented on the website as accurately as possible. Whenever an anomalous situation is identified, it will be corrected immediately.

Pamela Sousa Academy reserves the right to modify at any time the information and commercial offer presented regarding: products, prices, offers and promotions, commercial conditions and services on the website